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Rental
Bookings are made through Tuscan Style Ltd. trading as Rent a
Luxury Villa in Tuscany
on behalf of the owner of the property at the price advertised.
Booking and Payment
There is a 30% deposit payable on booking.
The balance is payable 18 weeks before arrival.
If a booking is made 18 weeks or less before arrival, full payment
is required on booking.
For Villa Orcia and Villa Riposo
There is a 50% deposit payable on booking.
The balance is payable 10 weeks before arrival.
If a booking is made 10 weeks or less before arrival, full payment
is required on booking
How to Book
Bookings are made directly with Tuscan Style Ltd. trading as Rent
a Luxury Villa in Tuscany.
Guests choose a property from the web site
www.rent-a-luxury-villa-in-tuscany.com and submit an
availability request form. Once dates and availability have been
confirmed, the property can be held for 3 days if time is required
to book flights. Please contact us if required. Once a booking form
has been received, the property will be held for 7 days awaiting
receipt of deposit. On payment of the deposit, the booking will be
confirmed. If the deposit is not received within the 7 day period we
cannot guarantee that the dates will still be available as some
properties automatically cancel provisional bookings, if no
confirmation has been received from us. Please keep us updated as to
the type of payment being made, expected time of arrival and if
there are any delays, to avoid disappointment. You will be advised
of the balance and due date. On receipt of the balance payment, not
less than 18 weeks before arrival, all details regarding directions,
arrival and arrangements for the hand over of keys will be sent out.
A voucher will also be included, which should be presented on
arrival. If the balance payment is not received on time, the booking
will be put on hold, pending cancellation until the balance payment
or a written cancellation from the client is received. If booking is
made less than 18 weeks before arrival, full payment is required at
the time of booking. Confirmation and all details will be sent to
the person in the group making the booking. This person should be
over 18 years of age and have the authority from all persons in the
group to make the booking. The names of all people in the group
should be listed on the booking form.
Payment
Payments are accepted by bank / wire transfer and full payment
details will be supplied on booking.
Data Protection
In order to complete your booking we require some personal details
from you. We will only use this information in order to complete
your booking and undertake to keep personal details confidential.
For further information please see our
privacy policy
Cancellation by you:.
Cancellation fees are as follows:
Length of time before arrival when we receive your cancellation in
writing.
more than 16 weeks before arrival – lose 30% deposit
12 - 16 weeks (including 16 weeks) before arrival – 50%
At 12 weeks or less before arrival – 100%
For Villa Orcia and Villa Riposo
50% deposit – non refundable
balance payment at 10 weeks before arrival – non refundable
We strongly recommend all customers to purchase trip cancellation
/ travel insurance.
Cancellation / Changes by us
If for any unforeseen reason we have to change your booking, we will
do our best to offer you alternative accommodation of the same
standard and if possible in the same / similar location. If we have
to cancel your booking for reasons beyond our control, we will
refund all monies in full. No extra monies will be due. We do not
accept liability for travel expenses, alternative accommodation or
other expenses that may be incurred.
We strongly recommend all customers to purchase trip cancellation
/ travel insurance.
Late Arrival / Early Departure
No refunds will be due, if the customer is unable to arrive on the
expected day due to travel problems. This also applies in the case
of early departure.
We strongly recommend all customers to purchase trip cancellation
/ travel insurance.
Deposit for breakages/damage
All properties require the payment of a security deposit for
breakages. This is usually payable in cash (euros) on arrival. It
will be held and returned to you at the end of your stay. For some
villas the security deposit is due with the balance payment. In this
case, the deposit will be
held and returned to you within 14 days of your departure. In the
rare event of damage or large breakages the owner will deduct the
cost from the deposit. This is at the discretion of the owner.
Guests are kindly asked to leave their accommodation in a clean,
orderly condition. All rubbish is to be disposed of in the proper
manner and the kitchen area is to be left clean and tidy. If the
villa requires additional cleaning, it is at the discretion of the
owner to make an additional charge and deduct this from the security
deposit paid. Any extra services provided during your stay that are
not included in the rental will also be deducted from the deposit.
If guests require a villa to be pre stocked before arrival some
owners require a house account ie a cash deposit is required in
advance of arrival to cover the costs of any items bought on behalf
of the customer prior to arrival.
Respect for Owners Property
The owner should be advised of any breakages immediately. Theft is
considered absolutely unacceptable. Please do not take away any
items from the property at the end of your stay, they do not belong
to you. Any items missing will be considered as theft. Please treat
your accommodation / owners / fixtures and fittings with respect.
Any illicit damage will be charged for. If guest’s behaviour is
found to be unacceptable, owners have the right to terminate the
rental immediately, no refund will be due. Guests are kindly asked
to abide by any rules and regulations set out by the property.
Standard of Accommodation
We believe we have represented all the properties that appear on the
web site accurately. The properties available for rent are not
graded in the conventional way. However, they are all of a high
standard of cleanliness, comfort and furnishing. Some details may be
different from other countries but are in keeping with local
traditions (eg: hard floors).
However, we cannot be held responsible for any changes made
by the owner since our last visit and which we are not aware of.
Occupancy / Number of guests
The capacity of each property has been decided by the owner
according to the size of the villa and facilities at the property.
The maximum number of guests is stated on each web page, if you are
unsure for any reason, please check on booking. We would ask
customers to state clearly when booking the final number of all
guests who will be arriving. If the number of guests exceeds the
maximum capacity, this has to be agreed on booking and any changes
have to be advised prior to arrival. We reserve the right to refuse
extra guests if the number exceeds the maximum capacity of any given
property after a booking has been made. No additional guests may be
added after booking unless we have been advised in advance and have
agreed it with the owner. If extra guests arrive at the property on
or after the arrival date unexpectedly, the owner is within his
rights to turn the guests away or make an additional charge. Tents,
camper vans or any other form of camping are strictly forbidden at
any of the properties.
Registration of Guests
On arrival guests will be asked for their passports or identity
cards, so that the owner can register guests in accordance with
Italian regulations. Therefore, only guests listed on the booking
form and who have registered may stay in the apartment. No changes
or substitutions can be made. Guests are kindly asked to supply the
relevant documents on / soon after arrival even in the case of a
late arrival.
Swimming Pools
Swimming pools are generally in use between mid May - mid September.
Pools are not usually heated (unless otherwise stated) and opening /
closure is dependant on each individual owner and also on the
weather. If a pool is important during your stay please check with
us on booking as to the opening / closure dates for the particular
property booked. Opening / closure is not under our control as it is
the decision of each property owner and we cannot be held
responsible for their decision.
Washing Machines / Laundry Facilities
Please do not place wet washing on any inside furniture or leave
dripping in rooms. Wet washing will damage inside furniture and
floors. Any damage caused will be charged for. Properties have
drying racks available or outside lines and many provide a laundry
service on request. Most villas have a laundry room available to
guests. Personal laundry and dry cleaning of special items is not
included in the rental but can normally be organised on request.
Heating
Charges for heating are included in the majority of our luxury
villas – unless otherwise stated. If not included in the rental, it
is metered and payable at the end of the holiday according to the
amount consumed. Heating is generally required from mid / end
September to approx. end May, depending on local weather conditions.
Air Conditioning
All our luxury villas have air conditioning. It is included in the
rental in the majority of our villas, unless stated otherwise. If
not included in the rental, it is metered and payable at the end of
the holiday according to the amount consumed.
Screens
Screens are not fitted as standard at most properties especially in
listed historical buildings, although some do have them. If this is
important, please check before booking.
Accidents, Injury or Theft
Tuscan Style Ltd. trading as Rent a Luxury Villa in Tuscany cannot be held responsible for any
accident or injury whilst on holiday. We strongly recommend all
customers to take out adequate travel insurance to cover healthcare,
cancellation, travel, accident and injury, etc. European
residents are advised to obtain an E1.11 now available in card form.
This entitles the holder to benefit from reciprocal health
agreements, which exist between certain European countries. Please
note, that this does not substitute travel insurance in any way and
does not cover emergency repatriation if required. Tuscan Style
Ltd. trading as Rent a Luxury Villa in Tuscany cannot be held
responsible for the theft of any personal belongings whilst on
holiday. Guests are advised to close all doors and windows (even in
isolated, country locations) when leaving the property and make use
of safes for valuables, where supplied.
Problems/Complaints
All of our owners will do their very best to resolve any problems
that might crop up regarding your accommodation. But in the event of
difficulty, Tuscan Style Ltd. trading as Rent a Luxury Villa in Tuscany should be contacted immediately,
so that we can resolve the situation for you as quickly as possible.
Please bear in mind that if you do not communicate a problem to us
immediately it makes it very difficult for us to help you. Problems
or complaints received at the end of a holiday will not be taken
into consideration. Each complaint will be assessed individually.
Disputes
By completing and submitting the booking form you agree to the above
terms and conditions. Please note, that should a dispute be taken to
court, Irish law will be used as the basis for deciding the dispute
and the law courts in Ireland will have jurisdiction.
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